RETURNS

At LUSHELLE, your satisfaction is our priority. We understand that sometimes things may not go as planned, and we are here to make the return process as simple as possible.

14-Day Return Window: You have 14 days from the date of purchase to initiate a return. If 14 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that show signs of wear or are damaged may not be eligible for a refund or exchange.

How to Initiate a Return: To initiate a return, please contact our LUSHELLE customer support team at support@lushelle.co. Provide your order number and details about the item you wish to return. We will guide you through the process and provide you with a return authorization if applicable.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure that we receive your return.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: If you need to exchange an item, please contact our LUSHELLE customer support team. We will guide you through the process and ensure that the replacement item is sent to you promptly. Questions or Concerns: If you have any questions or concerns about our return policy, feel free to reach out to our LUSHELLE customer support team. We are here to assist you and ensure that your shopping experience with LUSHELLE is enjoyable and hassle-free.